Refund & Return Policy

At Scentorm, we aim to provide high-quality fragrances and customer satisfaction. However, if you're not completely happy with your purchase, we are here to help.

Important Points:

  1. Eligibility for Returns

    • Items must be returned within 14 days of receiving your order.
    • The product must be unused, unopened, and in its original packaging to be eligible for a return.
    • Fragrance samples or items marked as final sale are not eligible for returns.

  2. Non-Returnable Items

    • For hygiene and safety reasons, we cannot accept returns of any items that have been opened or used.
    • Gift cards and promotional items are not eligible for returns.

  3. Refund Process

    • Once we receive your returned item, our team will inspect it. If the return is approved, your refund will be processed within 7-10 business days.
    • Refunds will be issued through the original method of payment.

  4. Damaged or Incorrect Items

    • If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.

  5. Return Shipping

    • Customers are responsible for the cost of return shipping unless the item is defective or we made an error.
    • We recommend using a trackable shipping method to ensure the return reaches us safely.

  6. Exchanges

    • Unfortunately, we do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order.

  7. How to Initiate a Return

    • To initiate a return, please contact our customer service team at [email/contact information]. Provide your order number, reason for return, and any relevant photos if the product is damaged.